Focus on your business and we will collect your debts in an ethical and socially responsible manner.

What I also appreciate is that we’re free to choose the claims we entrust. We’re not bound in any way to go through your services. (And we see many other providers who require some kind of exclusivity or commitment.) TCM takes what we select; and I must admit you mainly get the difficult cases. I acknowledge that you are cost-effective. And that is why I already recommended your services to other people.

We take on our clients’ complete wage administration, TCM Belgium does exactly the same for unpaid bills. We mustn’t put our clients ourselves under pressure, and the unpaid bills go from the accountant to TCM automatically. And this outsourcing allows us to keep up a most efficient cooperation with TCM, particularly as the unpaid bills are often only small amounts. This plus the possibility of working towards amicable settlements, where the debtor can pay through the payment terminal, is certainly a value added.

TCM visits the clients at their place of business and plays a particular mediating role, avoiding heavy legal costs for our clients and us. They offer a central point of contact for all our cases. Should an unpaid invoice sometimes slip through the cracks, they finalise it for us. I also appreciate the transparent cost structure, and I am never caught off guard like I was with the bailiff. At TCM, we steer our credit control: no costs are generated without our approval. Moreover, I can stay informed of my cases through various channels.

In the last 10 years, we entrusted over 200 claims to TCM. They collected 43%, which we consider as a high collection success ratio.  Indeed, our in-house team sends reminders and calls our clients with unpaid invoices and we send the case to TCM only after our internal efforts have proven inoperative to generate payment.

Our debt collection files are spread all over Europe. TCM has the network and the expertise for international receivables collection.

The personal though international approach of TCM is one of its many advantages.  They are for us the ideal debt collection partner.

Samsonite works with TCM to improve credit management and make additional financial means available for investment.

Our schools’ clients are contacted and handled with respect and this method seems to generate substantial success.

TCM provides a fast and professional approach to the customer and recovery costs are almost fully covered. Another advantage is that TCM supports all invoices, regardless of their importance. We now prefer to turn to TCM, even for Belgian files.

In 2009, we chose TCM as a perfect extension of our internal work.

Unpaid invoices are scarce at Prayon.  Nevertheless, we need to be prudent with international transactions. We focus on excellent internal management including systematic screening of our client’s financials. However, this doesn’t prevent all issues of non-payment.