TCM Belgium fully commits to digitalization for the collection of unpaid invoices

To keep up with the times, but also to make our services even more transparent and state-of-the-art, TCM Belgium has always focused on digitalization.

But what exactly do we mean by this? Because virtually every company today is digitally active, even if it is only by means of a website or a web shop. Digitalization is our chance to transform the entire work process in terms of speed, transparency, the current affairs, accessibility, etcetera. This not only applies to the internal and external employees, but also to all other parties involved such as customers (creditors), partners, and even debtors.

“Digitalization is our opportunity to transform the entire collection process in terms of speed, transparency, timeliness, accessibility,…”

Digital process from a to z g

A. File transfer

This digital process starts right from the transfer of the files to our agency. Through our service -collecting unpaid invoices – we want to relieve customers of (financial) stress. This means that transferring unpaid invoices should take as little time as possible. In just a few clicks (our manager likes to stress that he can do it in only 3 clicks) your file can be created in our system. Because our system (CMS) is accessible online, you can choose where and when to submit your case. At the office or at home, in Belgium or abroad, any time is a good time!

In addition, our system is already linked via APIs to a number of (accounting and professional) platforms, such as Adfinity, Yuki, Exact, Count-E, Casius and 1616. If you already use these platforms, you can also easily submit claims via this route.

If this digital transfer seems a bit complex, please do not hesitate to contact us. Of course it is still possible to pass on files simply by means of a message in our system. Especially when a lot of files need to be submitted at once, an Excel file can be a handy alternative.

B. Internal actions

Our internal credit controllers then immediately start to work on your file and try to collect the outstanding invoice (or invoices) as quickly as possible. Each action by our employees is registered per file and can be consulted online 24 hours a day.

You will of course also receive updates, which if desired will arrive daily (bundled) in your inbox. We can in fact automatically notify you of any action taken. The user-friendly online system ensures that our employees can focus on their core activities and do not have to spend too much time on administration.

C. GDPR

Besides user-friendliness and transparency, privacy is also a very important issue. Our online system is a protected, fully GDPR compliant environment, and is also regularly tested.

D. Visits

Not only the internal credit controllers, but also our external credit controllers (visitors) benefit from the extensive digitalization. Through the custom-made visitor application, our visitors can consult any file and the most up-to-date information and documents. This gives them more weight in on-site negotiations. Conversely, the internal staff and customers have direct access to the visitor report when the visit is completed.

E. TCM Group: International Cooperation

TCM Belgium is part of the international network TCM Group and works together with these partners for the day-to-day management and transmission of files in the protected online environment of our system. The advantage of this is not only the protection of privacy, but also the opportunity to work with the most current information.

F. Debtors and creditors

Every internal credit controller (file manager) is responsible for a specific customer portfolio, and usually knows the specifications of each side (and debtor) down to the last detail. However, it can always happen that a file manager is absent, and then it is important that the files can be easily ‘read’ by colleagues. When a debtor (or creditor) calls with questions about his file, every employee can immediately see the state of affairs at a glance and inform the debtor/creditor correctly.

G. More IT tools

As a customer, you can also request statistics about your files; this is made possible by Power BI. This tool allows you to process, analyze and visualize figures and information in different ways. For example, if you would like to know the number of files per region, you can easily request this through Power BI.

We use QR codes or links to the payment applications in our letters/mails/text messages to simplify payments and reduce potential errors.

Feedback

Every (digital) process is one of trial and error; feedback ensures enrichment and progress. So if you have any questions, remarks, suggestions, … concerning our digital processes and their user-friendliness, please do not hesitate to contact us!

19/01/2022

TCM Belgium fully commits to digitalization for the collection of unpaid invoices

To keep up with the times, but also to make our services even more transparent and state-of-the-art, TCM Belgium has always focused on digitalization.

But what exactly do we mean by this? Because virtually every company today is digitally active, even if it is only by means of a website or a web shop. Digitalization is our chance to transform the entire work process in terms of speed, transparency, the current affairs, accessibility, etcetera. This not only applies to the internal and external employees, but also to all other parties involved such as customers (creditors), partners, and even debtors.

“Digitalization is our opportunity to transform the entire collection process in terms of speed, transparency, timeliness, accessibility,…”

Digital process from a to z g

A. File transfer

This digital process starts right from the transfer of the files to our agency. Through our service -collecting unpaid invoices – we want to relieve customers of (financial) stress. This means that transferring unpaid invoices should take as little time as possible. In just a few clicks (our manager likes to stress that he can do it in only 3 clicks) your file can be created in our system. Because our system (CMS) is accessible online, you can choose where and when to submit your case. At the office or at home, in Belgium or abroad, any time is a good time!

In addition, our system is already linked via APIs to a number of (accounting and professional) platforms, such as Adfinity, Yuki, Exact, Count-E, Casius and 1616. If you already use these platforms, you can also easily submit claims via this route.

If this digital transfer seems a bit complex, please do not hesitate to contact us. Of course it is still possible to pass on files simply by means of a message in our system. Especially when a lot of files need to be submitted at once, an Excel file can be a handy alternative.

B. Internal actions

Our internal credit controllers then immediately start to work on your file and try to collect the outstanding invoice (or invoices) as quickly as possible. Each action by our employees is registered per file and can be consulted online 24 hours a day.

You will of course also receive updates, which if desired will arrive daily (bundled) in your inbox. We can in fact automatically notify you of any action taken. The user-friendly online system ensures that our employees can focus on their core activities and do not have to spend too much time on administration.

C. GDPR

Besides user-friendliness and transparency, privacy is also a very important issue. Our online system is a protected, fully GDPR compliant environment, and is also regularly tested.

D. Visits

Not only the internal credit controllers, but also our external credit controllers (visitors) benefit from the extensive digitalization. Through the custom-made visitor application, our visitors can consult any file and the most up-to-date information and documents. This gives them more weight in on-site negotiations. Conversely, the internal staff and customers have direct access to the visitor report when the visit is completed.

E. TCM Group: International Cooperation

TCM Belgium is part of the international network TCM Group and works together with these partners for the day-to-day management and transmission of files in the protected online environment of our system. The advantage of this is not only the protection of privacy, but also the opportunity to work with the most current information.

F. Debtors and creditors

Every internal credit controller (file manager) is responsible for a specific customer portfolio, and usually knows the specifications of each side (and debtor) down to the last detail. However, it can always happen that a file manager is absent, and then it is important that the files can be easily ‘read’ by colleagues. When a debtor (or creditor) calls with questions about his file, every employee can immediately see the state of affairs at a glance and inform the debtor/creditor correctly.

G. More IT tools

As a customer, you can also request statistics about your files; this is made possible by Power BI. This tool allows you to process, analyze and visualize figures and information in different ways. For example, if you would like to know the number of files per region, you can easily request this through Power BI.

We use QR codes or links to the payment applications in our letters/mails/text messages to simplify payments and reduce potential errors.

Feedback

Every (digital) process is one of trial and error; feedback ensures enrichment and progress. So if you have any questions, remarks, suggestions, … concerning our digital processes and their user-friendliness, please do not hesitate to contact us!

19/01/2022